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Student services and support

Supporting you while you study

We offer​ a range of support services to help your academic studies and also your personal development. This section will help you access these resources.

Important changes to student systems and services for 2017


New Student ID

If you were a student in 2016 and have enrolled for 2017, it is important to note that you have been issued with a new Student ID.
You will have received an email confirming what your new Student ID is, but if you are unsure you can enquire at the Student Service Centre or by speaking with your lecturer.
You’ll need to know what your Student ID is so that you can access the student network and other online systems.

Microsoft Office 365

As an enrolled student in 2017, you will be issued with a new Microsoft Office 365 account.
If you accessed your Microsoft Office 365 account in 2016 and have files and other information that you want to keep, you have until June 30 2017 to copy or move your files and emails. After June 30 your access to your old account will be permanently removed.

Your new email address and login ID for Office 365 is ‘StudentID’@tafe.wa.edu.au    e.g. W234567@tafe.wa.edu.au
Your default password will be sent to your personal email address. 
To access your student email, click on the following link: 

Contact the library, Student Service Centre or talk to your lecturer for more information.

Microsoft Office 365 for students  |  Student email
As of 1 January 2017, all TAFE students, no matter what college or campus you are studying at, you will have one email service. 

Your email address format will take the form: ‘StudentID’@tafe.wa.edu.au       e.g. 1234567@tafe.wa.edu.au

You will be issued with a default password that must be changed when you first login. 
Your new password will need to include three (3) of the following character types: upper case letter, lower case letter, numbers, symbols and must be at least eight (8) characters long.

To access your student email, click on the following link: 
Self-help guide

Q   As a continuing student, when will I find out about my new Student ID?
A   The new student IDs will be available from 1 January 2017. Continuing students will be informed of their new Student ID when you enrol for 2017 or are issued with a statement that includes the Student ID such as the Record of Results. Class rolls will include your new Student ID.

Q   As a continuing student, what will happen once I am issued with a new ID?
A   You will need to use your new ID to login to the college network and to access other student systems like Blackboard and the Student Portal.

Q   If I am having trouble logging in to the network, who should I contact?
A   In the first instance, contact Student Support. 

Q   Can I login at any other TAFE college using my Student ID and password?
A   No. You can only access the network of the TAFE you are enrolled with.

Q   Can I access Office 365 anywhere?
A   Yes. Office 365 is an internet based service that can be accessed by most internet connected devices such as smart phone, laptop, tablet and PC.


Other resources

Mental Health Support
If you are a student with a mental health condition needing support to access your TAFE studies, then you are encouraged to contact Disability Support.

In a crisis call
•    Lifeline          
      13 11 14
•    Beyond Blue
      1300 22 4636
•    Kids Help Line
      1800 55 1800
•    Crisis Care
      9223 1111 (for Domestic Violence refuges)
•    Sexual Assault Resource Centre
      6458 1828
•    Family and Domestic Violence
      1800 737 732
•    Emergency or if you need an ambulance

For more detailed information about available resources and referral sources for free counselling, please follow this link.
Information about staying well, organising yourself, staying calm and feeling good can be found at www.thedesk.org.au  

Campus Student services
Student services can assist with processing payments, providing course information and general information on our services and facilities. Student services are located at each of our campuses for your convenience.
Contact us
T 1300 300 822
E: enquiry@nmtafe.wa.edu.au

Request your Diploma/Certificate
Once you've completed your studies​, you are entitled to receive your Award Certificate / Diploma or Statement of Attainment.

Students can access their results and progress via the student portal.

If you are having issues accessing your results you can click on the link below and complete the on-line form to receive your Certificate/Diploma. The Awards Centre will process your request. Once your results have been finalised, your documents will be sent to your nominated address.

Please note we will not be able to issue any documents if you haven’t provided your USI (Unique Student Identifier). Please contact Student Services for further information on 1300 300 822.

Application for award          Application for Academic Credit

Assessment submission and feedback
Assessment submission and feedback form

Assistance for Aboriginal and Torres Strait Islanders

Koolark Centre

We are situated on the land of the Whadjuk Noongar people, the Noongar people remain the traditional peoples and cultural custodians of their land.

Interested in training? Want to come to a place that is right in the heart of things?
Well, come and see just how deadly it is at North Metropolitan TAFE. We have a great facility at 30 Aberdeen Street, Northbridge and our job is to make sure Aboriginal and Torres Strait Islander students are fully supported during their time with us. We can assist you with information in a range of areas to do with your study including course enquiries, facilities, fee payments and instalment plans, referrals to external support agencies and pathway opportunities. 

We will put you in touch with the right people and ensure your time here is productive, successful and of course, fun.

Come and have a yarn
We’ll sit down over a cuppa and find out where you’re at, where you’re from, what you are looking to do, and then work out the best way for you to get there. You need to make sure that TAFE is the right place for you and that you choose a course that's right for you. 

Call us to have a chat, or fill in our online form and tell us a time that suits. We look forward to meeting you.

Contact Us
Student Liaison Officer at Koolark
T  9428 0340
E  deadly@nmtafe.wa.edu.au

Stay in touch and meet some of our student in the latest Koolark News for December 2016.

Yellagonga Meeting Place

Our Joondalup campus is home to Yellagonga Meeting Place (YMP), a support and networking centre for Aboriginal and Torres Strait Islander students. Gather, learn and seek advice from experienced staff in a safe and comfortable environment. 

Our Aboriginal Support Officer is available to assist you with course selection, enrolment, career planning and employment opportunities, study assistance, tutorial assistance and help with ABSTUDY and Centrelink matters.

Additionally, YMP services our Aboriginal and Torres Strait Islander community who are seeking a meeting place that is central and easily accessible. Groups can use the facility for meetings and other activities free of charge at a time that is suitable to them. The meeting place is equipped with tables, chairs and couches, reverse-cycle air-conditioning, tea and coffee making facilities making it an ideal place to meet up with friends, make new friends, somewhere to study or a retreat between classes.

Contact us
Aboriginal Support Officer
Abigail Ware
T  9233 1247
E  Abigail.Ware@wcit.wa.edu.au


Security officers are available at most campuses. Please check with client services at your campus (see above) to find out what hours they are available. The security officer may be requested to accompany staff and students to college carparks when not engaged in other duties.
At the Perth campus a security officer may also be requested to accompany groups of staff and students to the nearby car parks and to the Wellington Street crossover approach to the main railway station.

Support for students

Disability Support

We are committed to ensuring that people with disability have access to our services, programs and facilities so that they can achieve their educational and career goals.
Disability support services include:
•    Alternate methods of assessment and examination
•    Consultation about realistic vocational choices
•    Audio and large print resources
•    Interpreting and note-taking
•    Organising adaptive technology
•    Individual problem solving
•    Adaptive technology
•    Furniture adjustments
•    Assistance with access to buildings and classrooms

A new Disability Access and Inclusion Plan (DAIP) has been developed which outlines the ways in which the Institute will ensure people with disability have equal access to its facilities and services. Download our DAIP here.

Contact Disability Support
Disability Support is available across all North Metropolitan TAFE campuses. Please contact us to arrange for Disability Support to meet at your campus.
It is advisable for students to contact Disability Support early to ensure that the most appropriate support can be put in place in a timely manner.

T  9427 1314 
E  Student.Support@nmtafe.wa.edu.au

International Student Support

International students can access support via their International Student Psychologists by calling International Centre on 9427 1873.

For more detailed information about available resources, please follow this link.

Page last updated June 20, 2017